Terms of Service

Flowers are all DIY ("Do It Yourself") and need to be self-arranged with the exception of pre-assembled garlands. Care and arranging instructions are provided inside every order’s box. They are also available online under 'Arranging Instructions.'

Kukka reserves the right to make changes and substitutions. Since we are working with a fresh and seasonal product, substitutions may be required. All substitutions and changes are put forth as a last resort and only when the reasons for doing so are necessary for customers to receive the highest quality product. If a certain bloom is unavailable or the flowers are not in their best condition, they are swapped. Any substitutes will be matched with an original order and of similar price range.

Customers are responsible for accepting their shipment. Our shipping providers do not require a signature for delivery. Kukka is not responsible for shipping delays as we cannot control the weather or mechanical delays that impact shipments. If there is a delay, the most likely scenario is that an order will arrive the next morning. Customers are to contact Kukka as soon as possible and within 24 hours of delivery if there are any issues with an order. Photos of flowers need to be included.

All cancellations must be emailed to hello@kukkaflowers.com within 30 days of your delivery date for a full refund. Cancellations that are requested less than 30 days out are refunded on a case-by-case basis and, if granted, incur a 15% or 50% processing fee.

Paypal refunds that are requested 180 days after purchase may incur a 4% fee.

T.O.S. Overview

This website is operated by Kukka. Throughout the site, the terms “we”, “us”, “our” and "Kukka" refer to Kukka. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Kukka allows for order changes and cancellations. Full refunds for cancellations are available for 30 days prior to a scheduled delivery date. Please contact us if you are within 30 days of your delivery date and still wish to cancel. Changes are available with variable pricing options 5 days prior to a scheduled delivery date. If you wish to change or cancel your order, please email us at hello@kukkaflowers.com. If you want to speak to a representative directly, please call our Kukka Flowers phone number, which is (833) 445-8552.