FAQ | Customer Help

Quickly get answers by reading our Frequently Asked Questions page

Looking for arranging instructions?

Looking for collection breakdowns?

Need help caring for your flowers?

Need to know the status of your order?

New Customer Questions

How does Kukka work?

We have pre-designed collections to make ordering flowers easy. You can select one of these collection designs and the appropriate amount of arrangements for your wedding. Then, submit an order either through checking out on our website or by contacting us. We also have add-on sections where you can add additional bouquets, centerpieces, boutonnières, corsages, and loose flowers. It is normal to make modifications to our collections or have a completely custom package priced out. If you would like a custom package, fill out our custom contact form.

Flowers arrive 2-3 days before the wedding day, but orders are placed 1-6 months in advance. When the flowers arrive, they will be in semi-bud form (somewhat closed) and will need to open up and be arranged.

Do you have an order minimum?

Yes, our order minimum is $299 for all purchases. All orders come boxed together and are shipped overnight with free priority shipping.

Can I do this with no flower experience?

Yes! Thousands of brides with little or no experience have arranged their own flowers to save costs on their wedding.

We have detailed instructions and there are several online tutorials to leave you feeling comfortable with arranging you own bouquets.

For extra help, get some friends and family together and have some fun. You will become fond of the arrangement you make yourself.

Are your flowers real?

Yes! We only sell real, fresh flowers.

Can I order a single bouquet or a sample order?

Unfortunately, we cannot ship sample orders. Each individual flower type comes in bunches of 10-25 stems. To send a sample with all necessary flower types would equate to sending a large package.

Do you offer discounts?

We currently do not offer discounts or coupons for flower orders. Each order's price is calculated to be as affordable as possible based on the flowers selected.

Do you provide full-service florist options?

Full service and florist hosted DIY parties are only available in Los Angeles and its surrounding areas. Please email us for availability and pricing!

How much is shipping? Where do you ship?

Shipping is free to 48 US States. We do not ship to Hawaii and Alaska. We do not ship outside of the United States. Our minimum order is $299 to qualify for free shipping.

How long does it take to DIY my flowers?

Your first arrangement can take up to 30 minutes with each arrangement becoming easier and easier. Our couples usually grab their family and friends to help and have an "arranging party." The average total time arranging flowers comes out to to 6 hours.

Is there a deposit? How is payment made?

We do not take deposits. Payment is made in full at the time of purchase.

Do you offer custom packages?

Yes, we offer custom flower orders. We are happy to customize a package so it is perfect for your big day. Contact us to schedule a consultation.

Do you offer pre-arranged options?

We only offer DIY (self-arranged) options with the exception of our pre-assembled garlands. All flowers arrive in bunches (8-25 stems) and the recipient must arrange yourself.

When should I order flowers for my wedding?

We need at least 5 business days to process an order, but we find that most brides prefer to lock in DIY wedding flower orders one to six months in advance of their wedding date. Order your flowers as soon as you feel confident with your selection. An earlier placed order ensures that everything goes smoothly.

We can still help if your delivery date is less than 5 business days away and you need to place a last minute order. Please contact us to check availability.

How soon before my wedding should I have my flowers delivered?

DIY wedding flowers should arrive 2-3 days before your wedding date. For example, if your wedding is on a Saturday, it is ideal for you to receive your flowers Wednesday or Thursday. This will give you plenty of time to arrange and for the flowers to fully open.

What else do I need other than the flowers?

We recommend the following:

Vases, buckets, green floral tape, scissors, shears, ribbon, twine, pins.

We have a DIY flower kit available which includes all these items except vases and buckets that you can add to the order. We recommend 5-10 large buckets (5 GAL). Vases in our catalog are 6" glass bubble vases, but we suggest vases that are not transparent.

You can also consider using floral foam to make specialty arrangements like a tear-drop bouquet or a floral arch.

Existing Customer Questions

What's the status of my order?

Flowers are boxed up and shipped out just 1 day before your expected delivery date. A tracking number is automatically generated once Fedex, or another shipping partner, picks up and scans a package from our cold storage facility. If you are expecting an order, you should receive a notification that your order has shipped the day before arrival. The notification should be around 12:00 PM - 1:00 PM Pacific time. If you would like to request a tracking number, please contact us.

Your flowers will be sent with priority overnight shipping. Each flower bunch is sealed in protective lining and placed in an insulated flower box to minimize damage due to temperature or negligence. Some flowers also contain hydration packs at the bottom of their stems. Each order is typically contained in one box that is approximately 47” x 18” x 11” in size.

There are times when orders can be delayed due to weather or mechanical issues. If this is ever the case, we will notify you immediately. When a delay occurs, your order will typically be pushed to deliver the following morning. Delays have become increasingly common with Fedex, UPS, and other carriers. They offer no guarantees on delivery even when we pay a premium price for shipping. Please be ready to handle a delivery delay.

Every order is shipped with no signature required, but we recommend that a person be available to receive the package to avoid harm due to weather, misplacement, or theft. Estimated delivery time is between 9:00 AM -1:00 PM local time, with CA orders arriving as late as 4:00 PM.

How will my flowers arrive?

These are fresh flowers. They will arrive in a big box and will need to be trimmed and stored in water immediately upon arrival. It is best to let them hydrate before beginning the arranging process.

Note: Roses are packaged in bunches of 25. Only half will be visible in the packaging.

How do I keep my flowers fresh?

We work with the world's best flower suppliers. We are one of the only wedding flower shippers that insulates our packaging and include hydration packages at the bottom of our stems. These methods ensure that the flowers look beautiful way beyond your wedding date. When you receive your package, you should cut the stems at a 45 degree angle and fully submerge the bases in water. Flowers only require room temperature water and do not need to be refrigerated.

For individual flower care instructions, see our flower care page.

What if my shipment is late?

Delays, though rare, can happen and push back an order up to one business day. However, we insulate the flowers and include ice packs during the warmer seasons to ensure they still arrive in great condition. If the flowers arrive and you feel they are damaged due to the additional time in transit please send us photos right away.

What if the flowers arrive in poor condition?

Since our flowers are shipped direct overnight, this is very rare. In the uncommon case that the flowers do not perk up after some time in water, a partial refund will be issued for the unusable stems. Just provide a photo of the flowers and send it to us immediately. 

Please provide photos and correspondence within 24 hours of delivery.

What if I need to cancel my flower order?

All cancellations must be emailed to hello@kukkaflowers.com at least 30 days before your delivery date for a full refund. Cancellations that are requested 15-30 days out incur a 15% processing fee. Cancellations that are requested within 14 days of delivery incur a 50% processing fee.

Paypal refunds that are requested 180 days after purchase may incur a small fee.

What if I need to change or add to my flower order?

Please email us and we will be happy to make any adjustments you need. Changes cannot be made within 5 business days of the delivery date.

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