Frequently Asked Questions
Have a Question?
Here's a list of the most common questions DIY brides have. Select each to view the answer.
How does it work?
We have pre-designed collections to make ordering flowers easy. You can select one of these collection designs and the appropriate amount of arrangements for your wedding. Then, submit an order either through checking out on our website or by contacting us. We also have add-on sections where you can add additional bouquets, centerpieces, boutonnières, corsages, and loose flowers. It is normal to make modifications to our collections or have a completely custom package priced out. If you would like a custom package, fill out our custom contact form.
Flowers arrive 2-3 days before the wedding day, but orders are placed 1-6 months in advance. When the flowers arrive, they will be in semi-bud form (somewhat closed) and will need to open up and be arranged.
When should I order for my wedding?
We need at least 5 business days to process an order, but we find that most brides prefer to lock in their order 1-6 months in advance. Order your flowers as soon as you feel confident with your selection. An earlier placed order ensures that everything goes smoothly.
We can still help if your delivery date is less than 5 business days away and you need to place a last minute order. Please contact us to check availability.
How soon before my wedding should I have my flowers delivered?
2-3 days before your wedding is best. For example, if your wedding is on a Saturday, it is ideal for you to receive your flowers Wednesday or Thursday. This will give you plenty of time to arrange and for the flowers to fully open.
Do you have an order minimum?
Yes, we have an order minimum. Our minimum is our "intimate" size collection, or a $329 custom package.
Can I order a single bouquet or a sample order?
Unfortunately our minimum order is our intimate size collection or a $329 equivalent custom package. We cannot send samples.
How do I keep my flowers fresh?
We work with the world's best flower suppliers. We are one of the only wedding flower shippers that insulates our packaging and include hydration packages at the bottom of our stems. These methods ensure that the flowers look beautiful way beyond your wedding date. When you receive your package, you should cut the stems at a 45 degree angle and fully submerge the bases in water. Flowers only require room temperature water and do not need to be refrigerated.
Is there a deposit? How is payment made?
We do not take deposits. Payment is made in full at the time of purchase.
What else do I need other than the flowers?
We recommend the following:
Green Floral Tape
Ribbon or Twine
We have a DIY flower kit available which includes all these items except vases and buckets that you can add to the order. We recommend 5-10 large buckets (5 GAL). Vases in our catalog are 6" glass bubble vases, but we suggest vases that are not transparent.
You can also consider using floral foam to make specialty arrangements like a tear-drop bouquet or a floral arch.
How will my flowers arrive?
These are fresh flowers. They will arrive in a big box and will need to be trimmed and stored in water immediately upon arrival. It is best to let them hydrate before beginning the arrangement process.
Note: Roses are packaged in bunches of 25. Only half will be visible in the packaging.
Can Kukka do custom packages?
Yes! We are happy to customize a package so it is perfect for your big day. Contact us to schedule a consultation. We have a large variety of flowers and can work with inspirational photos or make flower suggestions.
Do you offer pre-arranged packages?
We only offer DIY (self-arranged) options with the exception of our pre-assembled garlands. All flowers arrive in bunches (8-25 stems) and the recipient must arrange yourself.
Are your flowers real?
Yes! We only sell real, fresh flowers.
How much is shipping? Where do you ship?
Shipping is free to 48 US States! We do not ship to Hawaii and Alaska. We do not ship outside of the United States.
Can I do this (I have little flower experience)?
Yes! Watch a few tutorials online and you will be an expert before you know it. For extra help, get some friends and family together and have some fun. You will become fond of the arrangement you make yourself. We can also send you a detailed breakdown of how to take care of each flower type and how to make each arrangement. Please do not hesitate to ask.
What if the flowers arrive in poor condition?
Since our flowers are shipped direct overnight, this is very rare. In the uncommon case that the flowers do not perk up after some time in water, a partial refund will be issued for the unusable stems. Just provide a photo of the flowers and send it to us immediately.
Please provide photos and correspondence within 24 hours of delivery.
What if my flower shipment is late?
Delays, though rare, can happen and push back an order up to one business day. However, we insulate the flowers and include ice packs during the warmer seasons to ensure they still arrive in great condition. If the flowers arrive and you feel they are damaged due to the additional time in transit please send us photos right away.
What if I need to cancel my order?
All cancellations must be emailed to firstname.lastname@example.org at least 30 days before your delivery date for a full refund. Cancellations that are requested 15-30 days out incur a 15% processing fee. Cancellations that are requested within 14 days of delivery incur a 50% processing fee.
What if I need to change my order?
Please email us and we will be happy to make any adjustments you need. Changes cannot be made within 5 business days of the delivery date.
Do you provide full-service options?
Full service and florist hosted DIY parties are only available in Los Angeles and its surrounding areas. Please email us for availability and pricing!
How long does it take to DIY my flowers?
Your first arrangement can take up to 30 minutes with each arrangement becoming easier and easier. Our couples usually grab their family and friends to help and have an "arranging party"